A guest leaves a cleanliness review. Right now it sits in your dashboard and your cleaner never sees it. Clean Score closes that loop — automatically, immediately, tied to real money.
Your PMS shows you cleanliness ratings. Your cleaner never sees them. There's no native way to surface that data to the person who needs it most.
By the time you mention something at a quarterly check-in, the cleaner can't connect it to a specific stay. Real feedback requires immediacy.
Flat rate cleaning means a 5-star clean and a 3-star clean pay the same. No mechanism to reward excellence or course-correct.
Hospitable fires a review.created webhook when a guest submits on Airbnb or your direct site.
Clean Score pulls the cleanliness rating, private feedback, and public review text.
Score logs to a Google Sheet — one tab per property — building running Q2 average and complaint count.
Claude writes a personalized email: score, feedback, Q2 standing, bonus projection, next check-in.
Each property scores independently — a tough turnover at one doesn't drag down earnings at the others.
Max quarterly payout: $1,000 (all three properties at 🟢)
Claude classifies complaints from the guest's private feedback so your team always understands exactly what went wrong.
Detail a picky guest noticed. Unlikely to affect the stay. Dust under furniture, streaks on mirrors, hair in drain, fingerprints on fixtures.
Affects the guest's stay. Could generate a public complaint. Visible stains, previous guest items left behind, odors, unsanitary bathroom, used linens, pests.
Contradictory signals — high rating but frustrated tone, or unclear issue. You get a notification to review before it affects bonus standing.
Lock in $19/mo forever. 48-hour setup. Cleaning team required.
Hospitable only · Cleaning team required · No spam, ever