Home→Personalized Check In
Live · Push trigger

Welcome guests the moment
they actually walk in.

Your PMS sends a welcome 3 hours after check-in — whether your guest arrived on time, is still on the plane, or walked in at midnight. Personalized Check In fires the moment the door opens. Every time.

Get early access — $19/mo Book a 15-min demo
6:00 PM · PMS timer
Hi Sarah, welcome to the Casita! Hope you're getting settled in. Wifi password is in the guestbook.
11:04 PM · Personalized Check In✓ sent
Sarah — welcome back to the Casita! 🌙 Third stay and this one at night, love it. Hot tub is ready — perfect with the monsoon rolling in. Tomorrow night is still open if you want to extend. So glad you're back. — Greg
Door opened 11pm 3rd stay Monsoon tonight Gap night open
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The fixed timer problem

Every PMS sets a welcome message to fire X hours after check-in. It fires whether your guest arrived on time, is still traveling, or walked in at midnight.

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The template problem

Even if timing were perfect, the message is the same for every guest. A returning guest gets the same "hope you're settling in" as someone who's never been.

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What Personalized Check In does differently

Smart lock fires when the code is used. Personalized Check In catches the event, reads every available signal, and sends a message that could only have been written for this guest, this moment.

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Why it matters

The welcome message sets the tone for the entire stay. The right message at the right moment creates an impression no template ever can.

How it works

Three steps. Zero manual work.

From door unlock to personalized SMS in under 3 minutes.

1
Guest unlocks the door

Your smart lock fires when the access code is used. Hospitable captures the event.

2
We read the reservation

Personalized Check In pulls guest name, return history, stay length, pets, weather, and gap nights.

3
Message sent in minutes

Claude writes a message that could only have been sent to this guest. Delivered via SMS within 2–3 minutes.

Before and after

Same guest. Two completely
different moments.

Sarah is returning for her third stay, arriving at 11pm during a monsoon with her dog.

Standard PMS
Timer fires at 6pm (3 hours after 3pm check-in). Sarah is still driving — she won't arrive until 11pm.
Today 6:00 PM
Hi Sarah, welcome to Sedona Wellness Casita! 🎉

We hope you're getting settled in. Check-in is at 3pm and checkout is at 10am. The wifi password is in the guestbook.

Let us know if you need anything. Enjoy your stay!
What it missed Message fired 5 hours early · 3rd stay unacknowledged · Dog ignored · Monsoon unknown · Gap night opportunity lost
Personalized Check In
Door opens at 11:02pm. Personalized Check In fires within 2 minutes. Sarah is home.
Tonight 11:04 PM
Sarah — welcome back to the Casita! Third stay and this one at night, love it 🌙

Hot tub is ready whenever you are — perfect timing with the monsoon rolling in tonight. Something special about soaking in the rain under Sedona's stars.

Tomorrow night is still open if you want to extend — just reply and I'll take care of it.

Biscuit is welcome everywhere outside. Treats are in the cabinet by the door.

So glad you're back. — Greg
Door opened 11pm3rd stay1 dogMonsoon tonightGap night open
What Personalized Check In knows

Every message reads
the full picture.

Not a merge tag. Every signal shapes the message in a different way.

Arrival time

Midnight check-in gets a different tone than 3pm. Late arrivals get brevity and warmth, not a full orientation.

e.g. "Third stay and this one at night, love it 🌙"

Return history

First visit, second, fifth, long gap since last stay — each gets a distinctly different acknowledgment.

e.g. "welcome back… third stay"

Property highlights

Casita leads with the hot tub. Panoramic leads with views. Haven leads with walkability. Each message knows what makes the property special.

e.g. "Hot tub is ready whenever you are"

Pets

Guests with pets get specific acknowledgment — where the dog can go, what amenities are available.

e.g. "Biscuit is welcome everywhere outside"

Weather

A monsoon, a cold snap, a perfect sunset night — local weather shapes what's referenced.

e.g. "perfect timing with the monsoon rolling in"

Gap nights

If the night after checkout is open, Personalized Check In mentions it naturally — the easiest upsell in STR.

e.g. "Tomorrow night is still open if you want to extend"
Founder pricing · First 20 hosts only

Welcome every guest
at the right moment.

Lock in $19/mo forever — half the regular price. We set everything up in 48 hours.

You're on the list — we'll be in touch within 24 hours.
Prefer to see it first? Book a 15-min demo →

Hospitable only · Smart lock required · No spam, ever