Home→1:1 Booking Confirmation
Live · Push trigger

The first message should feel
like it was written for them.

Right now your booking confirmation is a template. Same words, every guest, every stay. It's the first impression your hosting makes — and it's an opportunity most hosts are wasting.

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PMS · Booked
Thanks for booking! Check-in is 3pm, checkout 10am.
Booking confirmed✓ sent
Hi Rodriguez family — so excited to have you at the Casita! Five nights is the right amount to settle into Sedona. The courtyard works perfectly for morning coffee with 4 of you, and the trail out front connects to Chapel. Biscuit: fully fenced yard, treats by the door. — Greg
Family of 45 nights1 dog
Before and after

Same booking. Completely
different first impression.

A family of 4 booking 5 nights at the Casita with a dog.

Standard PMS
Template fires instantly. Same message they'd get booking any property.
Booking confirmed
Hi, thanks for booking Sedona Wellness Casita! Check-in is at 3pm and checkout is at 10am. You'll receive check-in instructions 24 hours before your arrival. Please review the house rules. Let us know if you have any questions!
Guest Moment AI
Claude reads the reservation context and writes a message that couldn't have been sent to anyone else.
Booking confirmed
Hi Rodriguez family — so excited to have you at the Casita in April! Five nights is a perfect amount of time to really settle into Sedona.

A couple of things worth knowing: the hot tub is ready on arrival, and the trailhead out front connects directly to some of the best hiking in the Chapel area. With 4 of you, the courtyard space works perfectly for morning coffee or evening drinks.

You mentioned bringing a dog — totally welcome, the yard is fully fenced and we keep treats in the cabinet by the door.

I'll send check-in details closer to your arrival. Genuinely looking forward to hosting you. — Greg
Family of 45 nightsApril1 dogCasita
How it works

Reservation created.
Personal message sent.

1
Reservation created

Hospitable fires a reservation.created webhook when a booking is confirmed on Airbnb, VRBO, or your direct site.

2
Context assembled

Guest name, dates, group size, pets, property details — plus whether this guest has stayed before.

3
Message sent

Claude writes a reply-style confirmation referencing what makes this stay specific. Delivered via Hospitable.

More examples

Every booking, treated differently.

Returning guest, Panoramic, couple, long stay
Return guest10 nights
Michael — welcome back! Ten nights at the Panoramic this time — you've officially graduated to long-stay status 😄

April on those balconies is going to be spectacular. The wildflowers are usually out and the evening light on the red rocks is something else entirely.

Since you've been before, you already know the layout — but I upgraded the mattress since your last visit and added a blackout shade in the bedroom. Small things, but they add up.

Good to have you back. — Greg
First-time guest, Haven, solo traveler
First staySolo
Hi Priya — so glad you found us! Haven is a great pick for a solo trip — the walkability alone makes it easy to just wander without a car for most of your stay.

Two nights is tight for Sedona but totally doable if you're focused. If you want a recommendation for how to prioritize your time, I'm happy to share what I'd do.

Check-in details coming closer to your arrival. Looking forward to it! — Greg
Personalization signals

What shapes every message.

Guest name + group

Family, couple, solo, friends — each gets a different tone and different highlights surfaced.

Stay length

2 nights and 10 nights are different stays. The message reflects how much time they have.

Property highlights

Casita leads with hot tub and trails. Panoramic leads with views. Haven leads with walkability.

Pets

Guests with pets get specific information about the property's pet setup before they even ask.

Return history

First-timers get orientation. Returning guests get acknowledgment and what's new since their last visit.

Season + dates

April hiking vs December evenings by the fire — the message references what's special about their timing.

Founder pricing · First 20 hosts only

Make the first message
count every time.

Lock in $19/mo forever. We set everything up in 48 hours — no technical knowledge needed.

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