See it in action

One guest.
Five moments. Zero templates.

Here's what happens across a real stay — every message Guest Moment sends, what triggered it, and what your PMS would have sent instead.

👋

Meet Sarah

3-night stay at the Casita · 3rd visit · traveling with her dog Biscuit · arriving late during monsoon season. Here's her stay.

April 5 · 14 days before arrival

She books.
Within seconds, she feels seen.

Trigger: Hospitable fires reservation.created webhook. 1:1 Booking Confirmation runs.

What most PMS would send
Booking confirmed
Hi, thanks for booking Sedona Wellness Casita! Check-in is at 3pm and checkout is at 10am. You'll receive check-in instructions 24 hours before your arrival. Please review the house rules. Let us know if you have any questions!
What Guest Moment sends
Booking confirmed
Sarah — welcome back! Three nights at the Casita this April, glad to have you again. Biscuit's yard is still fully fenced and treats are in the cabinet by the door. The trailhead out front is at its best in April — wildflowers are usually out by then. I'll send check-in details closer. Genuinely looking forward to it. — Greg
Return guest · 3rd stay1 dog: BiscuitApril wildflowers
April 19 · 11:04 PM · Arrival night

She unlocks the door.
Two minutes later — a message only for her.

Trigger: Smart lock fires. Personalized Check In runs. PMS timer-based welcome fired 5 hours ago — while she was still driving.

What fired at 6:00 PM (timer-based)
Today 6:00 PM
Hi Sarah, welcome to Sedona Wellness Casita! 🎉 We hope you're getting settled in. Check-in is 3pm and checkout is 10am. The wifi password is in the guestbook. Let us know if you need anything!

She was still on the I-17. Biscuit was asleep in the back. She wouldn't arrive for 5 more hours.

What Guest Moment sends at 11:04 PM
Tonight 11:04 PM
Sarah — welcome back to the Casita! Third stay and this one at night, love it 🌙 Hot tub is ready — perfect with the monsoon rolling in. Biscuit is welcome everywhere outside, treats by the door. Tomorrow night is still open if you want to extend. So glad you're back. — Greg
Door opened 11:02 PM3rd stay1 dogMonsoon tonightGap night open
April 21 · Day 2 · 10:00 AM

Mid-stay.
Two tools fire. Both matched to her.

Trigger: Daily scan runs. Perfect Upsell + Gap Night Upsell both send — each knowing who she is.

Perfect Upsell
Today 10:00 AM
Hey Sarah — hope the Casita's been treating you right. A few things worth doing while you're here:

🧘 Vortex walk at Boynton — short, mellow, the kind of reset trip you came for: [link]

🐕 Dog-friendly Bell Rock trail — Biscuit can come, you can both stretch your legs: [link]

Picked these based on how you travel. — Greg
Wellness guest profileDog ownerClear weather

Your PMS: sends the same generic upsell to everyone, if it sends one at all.

Gap Night Upsell
Today 10:02 AM
Quick heads up Sarah — tomorrow night (the 22nd) is still open if you'd like to extend. Just reply "yes" and I'll add it, no extra steps needed. Rain's clearing by Friday if that nudges the decision. — Greg
In-stay day 2Gap night openRain clearing

Revenue impact: 30% typical conversion at $200/night = $60 expected value from this single message.

April 24 · Review posted

She writes a review.
Your cleaners know within minutes.

Trigger: Hospitable fires review.created. Clean Score classifies, logs to Google Sheets, emails John and Tess — with their running Q2 bonus standing.

Email to your cleaning team
5

personalized touchpoints.
Zero templates.

One booking. Five distinct moments — each triggered by a real event, each written for Sarah specifically. Your PMS would have sent maybe one timer-based message. Your guest felt seen five times.

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